FTTH Services

Fibre Optic Cabling
High-speed Fibre Optic connectivity is no longer unique to the global high bandwidth communications.

 

Fibre installation process:

1. Agree your install plan

A technician will come over to your home and talk you through the work required. We will then agree on a plan that works best for you. This covers everything we need to do to get you connected to fibre.

2. Build your fibre

We build the fibre from the street to a small box on the outside of your home called an external termination point. You don’t need to be home but we’ll need to be able to reach you by phone.

3. Connect to our network

We then connect the fibre to another small box called the optical network terminal (or ONT) inside your house. You will need to be home for this visit as we require entry into your home.

Multi Dwelling Units (MDU)

Residential Customers

  • Creating a pathway for the ducting system from street into the building
  • Hauling Fibre cables into buildings or apartments
  • Splicing & Jointing the fibre at Telecom room
  • Indoor installation into riser and customer premises
  • Provisioning the customer onto the nbn network

To connect properties such as apartments or units to our fibre network, we have to do some build work in areas that are shared by multiple residents. We need to notify your neighbours of this planned work and, in some instances, we may need them to give consent before getting started.

What’s the process?
A fibre order triggers the process. First we visit the property to determine what work needs to be completed in common areas to bring our fibre network from the street to your building. Each job is then categorised according to its level of impact.

We’ll send a notification pack to all residents in the building, letting them know what category the work is and how we plan on completing it. In some instances, we will require consent before we can begin.

Pre-consenting
Pre-consenting means there is reduced lag time between when we receive an order for fibre at your property and when we can start the installation. Typically the install process is triggered by an order being placed, then consents being sought. Only when consents have been received can the installation process begin. However, by pre-consenting your building before an order is placed, we can save time and move more quickly onto the installation.

Single Dwelling Units (SDU)

Residential Customers

  • Creating a pathway for the ducting system into the house
  • Blowing Fibre from cabinet to the premises
  • Splicing & Jointing the fibre
  • Indoor installation of ONT at the customer premises
  • Provisioning the customer onto the UFB network

Civil Work

Preparing the Pathway for Fibre Installation

  • Trenching
  • Thrusting
  • Grass reinstatement
  • Concrete reinstatement
  • Asphalt reinstatement
  • Right Of Way (ROW)

Fibre installation methods

We use a variety of methods to install fibre and will choose the best option for each property. This does mean that typically no two fibre installs are the same so we agree the install plan with you before starting work.

We have a number of different ways that we can install fibre from the street to your property. If your existing copper phone line is delivered via an aerial cable or an underground duct it is likely that your fibre cable will be installed the same way. However we do have other install options if this is not feasible.